Do you have a problem or a question relating to your Apple products? Apple offers a variety of tech support options for its customers. Some of the support options include a phone b live chat c email support. However, you may need to get hands-on, personal support and help from an Apple expert, especially if you are having a hardware problem like a cracked screen problem, water damage, etc. You may have to bring your device to your nearest Apple Store. This support is offered by the Genius Bar stations. In order to visit the Genius Bars, you may need to make a reservation.
The Genius Bar is a tech support station located inside Apple's retail stores , the purpose of which is to provide concierge-style support for customers of Apple products. All in-store repairs of Apple products are carried out by "Geniuses", formerly known as Mac Geniuses. After its release in , iPad appointments also fell under the Family Room Specialists. The Genius Bar was referenced in a short-lived television advertising campaign with an actor portraying a Genius Bar employee who helped Apple customers in everyday situations. The ads were generally poorly received and were subsequently withdrawn. The layout of a Genius Bar previously consisted of at least two 15" or 17" Current Apple Portable Computers, often mounted on "floating" stands. Employees now use iPads with similar software to check in machines for repairs.
1. iOS device / Apple Support App and Genius Bar appointments (the easiest way)
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Questions about safety measures at our stores? See FAQs. Book a one-on-one session with a Specialist at an Apple Store. Reserve now. Forgot your Apple ID or have another question? Quickly connect with an expert by phone, chat, or email. Get support. Cracked screen or other hardware issue?